digger Privacy Policy

This page describes what we collect when you use digger and how we keep that data protected. We at digger take your privacy seriously. When you create an account, deposit funds, or place bets on our platform, we gather information necessary to verify your identity, process your payments, and comply with legal obligations.

Our servers process personal data including your name, email, phone number, payment method details, and betting history. We use standard encryption and access controls to protect this information. We do not sell your data to third parties for marketing purposes, nor do we share it except where required by law or to process your transactions with payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on digger

We collect information in two categories: data you provide directly, and data we collect automatically. When you open a digger account, you provide your full name, date of birth, email address, mobile phone number, and residential address. During account verification, we request government-issued ID and proof of address to comply with anti-fraud standards.

We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or via bank transfer from mobile banking, local payment, online payment, or e-wallet, we receive transaction records showing the amount, timestamp, and payment method. We store these records to process withdrawals and prevent fraud.

Automatically, we collect your IP address, device type, browser type, and pages you visit on digger. We track your betting and gaming activity—which markets you access, which games you play, and your transaction history. We use cookies and similar tracking technologies to recognise you when you return and to analyse how our platform is used. None of this data identifies you personally unless combined with your account information.

How We Use Your Data

We use your data primarily to operate digger. We verify your identity to prevent fraud and comply with legal obligations. We process your payments through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank so you can deposit and withdraw funds. We analyse your betting patterns and game preferences to recommend markets and games relevant to you—for example, if you frequently bet on Liga 1 matches, we may highlight upcoming Piala Indonesia fixtures.

We also use your data to communicate with you. We send emails about account activity, payment confirmations, and support responses. We may notify you of promotions or platform updates. You can opt out of marketing emails through your account settings, but we will continue to send transactional and support emails.

We retain betting and transaction history so you can review your account activity and dispute bets if needed. We keep this data for seven years to comply with financial record-keeping regulations, then delete it. We keep your name, email, and payment method indefinitely to prevent fraud—for example, to detect if a banned user tries to create a new account.

Third Parties and Data Processors

We share your data with payment processors to complete deposits and withdrawals. When you choose online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we send your transaction details to those providers. When you use mobile banking, local payment, online payment, or e-wallet, we send your bank details to our banking partner. These providers process your data according to their own privacy policies and are bound by confidentiality agreements.

We also share data with our support and fraud-prevention teams. Our customer support staff in Jakarta and other regional offices access your account information to resolve complaints or investigate unusual activity. Our security team analyses transaction patterns to detect fraud.

We may disclose your data if required by law—for example, if a court orders us to provide account records or if a financial regulator requests information about suspicious transactions. We will notify you of such requests unless legally prohibited from doing so. Our servers may be located outside your jurisdiction, so your data may be transferred internationally to process transactions and provide customer support.

Cookies and Tracking

We use essential cookies to keep you logged into digger and maintain your session. These cookies are necessary for the platform to function. We also use analytics cookies to understand how users interact with digger—which games are most popular, where users encounter issues, and how long they spend on different pages. We use this information to improve the platform.

We do not use cookies to track your behaviour across other websites. Third-party analytics providers like Google Analytics may place cookies on your device when you use digger, but these are governed by their own privacy policies. You can disable third-party cookies in your browser settings.

Security Measures

We protect your data using encryption, secure servers, and access controls. All data transmitted between your device and digger is encrypted using SSL/TLS protocol. Your password is hashed and never stored in plain text. Only authorised digger staff can access your personal information, and they do so only to process transactions or resolve support issues.

We conduct regular security audits and penetration tests to identify vulnerabilities. However, no system is completely secure. If we discover a data breach, we will notify affected users and relevant authorities as required by law. You are responsible for keeping your digger password confidential and for notifying us immediately if you suspect unauthorised access.

Retention and Deletion

We retain your account information for as long as your digger account is active, plus seven years after closure. We retain betting and transaction records for seven years to comply with financial regulations. We retain your name and email indefinitely to prevent fraud and account abuse. If you request account deletion, we will remove your personal data except where we are required by law to retain records.

Contact and Your Rights

If you have questions about how we use your data or wish to exercise your privacy rights, contact our support team through your digger account dashboard or email our data protection officer. We aim to respond within 15 business days. If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.

We may update this privacy policy from time to time. Material changes will be notified to you via email or posted on digger. Your continued use of our platform after changes take effect constitutes acceptance of the updated policy. If you disagree with changes, you can request account closure and we will return any account balance to your verified payment method.

Data Subject Rights and Compliance

Under privacy regulations in many jurisdictions, you have the right to know what personal data we hold about you. You can request a copy of your digger account information at any time. We will provide this within 15 business days. You also have the right to request correction of inaccurate data—for example, if your address on file is outdated, you can update it through your account settings or request we do so.

You have the right to request deletion of your personal data, subject to exceptions. We cannot delete data we are required by law to retain, such as transaction records for regulatory compliance. However, we can delete marketing preferences and optional profile information. You also have the right to object to certain types of processing, such as automated decision-making.

If you exercise any of these rights and are not satisfied with our response, you may lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns. Our support team can explain our data practices and help you understand how your information is used on digger.