digger Casino & Sportsbook FAQ

KYC (Know Your Customer) verification on digger requires a government-issued ID and proof of address. Accepted ID types include a national identity card, passport, or driver's license. For proof of address, we accept a recent utility bill, bank statement, or official letter dated within the past three months. Upload clear, legible scans or photos of both documents through your account settings. Verification typically completes within one business day. If your documents are rejected, the system will explain why—common reasons include poor image quality, expired ID, or address mismatch. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

No. Each person may hold only one active account on digger. Multiple accounts linked to the same identity, payment method, or device are not permitted and may result in account suspension. If you have forgotten your password or cannot access your existing account, use the password recovery option on the login page or contact support. Creating a second account to circumvent account limits or bonus terms is a violation of our terms and will result in closure of all linked accounts.

If you suspect unauthorised access to your digger account, change your password immediately using the password recovery link on the login page. Then contact our support team through your account dashboard and flag the issue as a security concern. Do not share your password or two-factor authentication code with anyone. If you notice unfamiliar transactions, report them to support right away. We will review your account activity and take appropriate action. For urgent security issues, mark your support ticket as high priority.

Deposit ranges on digger vary by payment method. DANA, e-wallet, mobile banking, and local payment typically support deposits from a minimum amount up to a daily limit set by the payment provider. online payment and e-wallet follow similar ranges. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have different minimums and maximums depending on your bank. Check the deposit page in your account for the exact range for each method. If a deposit is declined, verify that you have sufficient funds and that the amount falls within the allowed range for that payment method.

If a deposit or withdrawal does not complete, check your account transaction history to see the status. Deposits that fail are typically refunded to your payment method within one to three business days. Withdrawals may be delayed if your account is undergoing verification or if the payment provider is processing the request. Do not attempt the same transaction multiple times—this may result in duplicate charges. If a transaction shows as pending for more than 24 hours, contact support with your transaction ID. Our team will investigate and advise on next steps.

Bonus offers on digger come with specific terms that apply to the bonus amount and any winnings derived from it. Typical terms include a playthrough requirement (the number of times you must wager the bonus before withdrawal), game restrictions (some games may not count toward playthrough), and an expiration date. Read the full bonus terms in your account promotions section before accepting any offer. Bonuses are subject to verification windows and may be forfeited if your account is closed or if you breach account terms. For details on current offers, check the promotions page or contact support.

Live-dealer tables on digger feature real dealers and real cards or wheels, streamed from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets and see outcomes in real time. Slots are automated games with spinning reels and fixed paylines. Outcomes are determined by a random number generator. Live-dealer games require active participation and real-time decision-making, while slots are faster-paced and require no strategy. Both are available on digger, and you can switch between them in your account.

To open a support ticket on digger, log into your account and navigate to the help or support section. Select the category that matches your issue (account, payment, game rules, or security), then describe your problem in detail. Include any relevant transaction IDs, game IDs, or account details. Submit the ticket and you will receive a reference number. Our support team will respond during standard business hours. For urgent issues, mark your ticket as high priority. You can also check the status of your ticket at any time from your account dashboard.

To open a support ticket on digger, log into your account and navigate to the help or support section. Select the category that matches your issue (account, payment, game rules, or security), then describe your problem in detail. Include any relevant transaction IDs, game IDs, or account details. Submit the ticket and you will receive a reference number. Our support team will respond during standard business hours. For urgent issues, mark your ticket as high priority. You can also check the status of your ticket at any time from your account dashboard.